Introduction

Quality Improvement (QI) in Healthcare is a systematic, data-driven approach designed to enhance patient outcomes, safety, efficiency, and overall healthcare service delivery. In today’s evolving healthcare landscape, institutions are increasingly adopting Lean Healthcare, Six Sigma, Evidence-Based Practice (EBP), Patient Safety Culture, and Digital Health Transformation to reduce errors, eliminate inefficiencies, and improve clinical performance. Quality Improvement (QI) in Healthcare Training Course equips healthcare professionals with practical tools and methodologies to drive measurable improvements in hospitals, clinics, and community health systems.

This program integrates modern QI frameworks such as PDSA Cycles, Root Cause Analysis (RCA), Clinical Auditing, KPI Dashboard Monitoring, and Value-Based Healthcare (VBHC). Participants will gain hands-on skills to identify gaps in care delivery, implement sustainable solutions, and foster a culture of continuous improvement aligned with global healthcare quality standards such as WHO Quality Standards, Joint Commission Accreditation, and ISO 9001 Healthcare Systems.

Programme Curriculum

Quality Improvement (QI) in Healthcare Training Course

Introduction

Course Duration

5 days

Course Objectives

By the end of this course, participants will be able to:

Apply Lean Six Sigma methodologies in healthcare processes
Implement PDSA (Plan-Do-Study-Act) cycles for continuous improvement
Conduct Root Cause Analysis (RCA) for clinical errors and adverse events
Develop and monitor Key Performance Indicators (KPIs) in hospitals
Strengthen Patient Safety and Risk Management systems
Improve Clinical Workflow Optimization and efficiency
Integrate Evidence-Based Practice (EBP) in decision making
Design Quality Assurance (QA) frameworks in healthcare settings
Promote Patient-Centered Care models and experience improvement
Apply Healthcare Data Analytics for quality monitoring
Reduce Hospital Acquired Infections (HAIs) through QI tools
Strengthen Accreditation readiness (ISO, Joint Commission standards)
Build a sustainable Continuous Quality Improvement (CQI) culture

Target Audience

Doctors and Medical Officers
Nurses and Nurse Managers
Hospital Administrators
Public Health Professionals
Clinical Officers and Allied Health Workers
Healthcare Quality & Safety Officers
Health Informatics Specialists
NGO and Health Program Managers

Course Modules

Module 1: Foundations of Healthcare Quality Improvement

Concepts of QI, CQI, QA
Global healthcare quality frameworks
Introduction to Lean and Six Sigma
Healthcare quality indicators
Case Study: Reducing waiting time in outpatient departments using Lean tools

Module 2: Patient Safety & Risk Management

Patient safety principles
Incident reporting systems
Error prevention strategies
Safety culture development
Case Study: Reducing medication errors in a tertiary hospital

Module 3: PDSA Cycle Implementation

Plan-Do-Study-Act methodology
Small-scale testing of change
Iterative improvement cycles
Measuring outcomes effectively
Case Study: Improving vaccination coverage through PDSA cycles

Module 4: Root Cause Analysis (RCA) & Problem Solving

RCA tools (Fishbone, 5 Whys)
Clinical incident analysis
Problem prioritization techniques
Corrective action planning
Case Study: Maternal mortality audit using RCA approach

Module 5: Healthcare Data & Performance Measurement

KPI development in healthcare
Dashboard design and monitoring
Data collection techniques
Use of electronic health records (EHR)
Case Study: Reducing patient readmission rates using KPI tracking

Module 6: Lean Healthcare & Process Optimization

Waste reduction in healthcare systems
Value stream mapping
Workflow redesign
Time-motion studies
Case Study: Streamlining laboratory turnaround time

Module 7: Patient-Centered Care & Experience Improvement

Patient satisfaction measurement
Communication improvement strategies
Service quality enhancement
Shared decision-making models
Case Study: Improving patient experience in emergency departments

Module 8: Accreditation, Compliance & Sustainability

Healthcare accreditation standards (ISO, Joint Commission)
Compliance monitoring systems
Continuous improvement culture
Sustainability in healthcare QI
Case Study: Hospital accreditation readiness transformation project

Training Methodology

This course employs a participatory and hands-on approach to ensure practical learning, including:

Interactive lectures and presentations.
Group discussions and brainstorming sessions.
Hands-on exercises using real-world datasets.
Role-playing and scenario-based simulations.
Analysis of case studies to bridge theory and practice.
Peer-to-peer learning and networking.
Expert-led Q&A sessions.
Continuous feedback and personalized guidance.

Register as a group from 3 participants for a Discount

Send us an email: info@fineskilltrainingcenter.org or call +254769199797

Certification

Upon successful completion of this training, participants will be issued with a globally- recognized certificate.

Tailor-Made Course

We also offer tailor-made courses based on your needs.

Key Notes

a. The participant must be conversant with English.

b. Upon completion of training the participant will be issued with an Authorized Training Certificate

c. Course duration is flexible and the contents can be modified to fit any number of days.

d. The course fee includes facilitation training materials, 2 coffee breaks, buffet lunch and A Certificate upon successful completion of Training.

e. One-year post-training support Consultation and Coaching provided after the course.

f. Payment should be done at least a week before commence of the training, to Fineskill Training Center account, as indicated in the invoice so as to enable us prepare better for you.

Skills & Software Covered

Process improvement Clinical audit Patient safety Performance monitoring

Programme Fee

Duration: 5 Days

Method: Online or Physical

Online Price: $1,000

Physical Price: $1,500

Certification: Accredited Certificate

View Available Dates 📄 Download Course Outline (PDF)

Available Sessions

Location

Month

Year

Sep 21 2026

21 Sep — 25 Sep 2026

💻 Online / Virtual session

Online $1,000